Teamlink Pty Ltd (ABN 40 638 404 270) and its related and associated bodies corporate (us, we, our) maintain a strict policy of confidentiality concerning your (you, your) personal information. This Privacy Policy has been developed in accordance with the *Privacy Act 1988 (Cth)* (Privacy Act) and outlines how we collect, store, use, and disclose your personal information.

By logging on to the Teamlink business portal located at [www.teamlink.com.au](http://www.teamlink.com.au), the Teamlink.com.au mobile application, or any associated websites or mobile applications (collectively, the Business Portal), you accept the terms of this Privacy Policy. This Policy applies to all information provided to us via the Business Portal or by any other means and demonstrates our commitment to complying with the Australian Privacy Principles under the Privacy Act.

Although we will comply with this Privacy Policy in respect of information provided by individuals under 18 years of age, those individuals must obtain the consent of a parent or guardian prior to using the Business Portal. The parent or guardian will be responsible for appropriately supervising the use of the Business Portal.

If you have any questions or would like more information regarding our information practices or Privacy Policy, please contact our Privacy Officer at [info@teamlink.com.au](mailto:info@teamlink.com.au) or Suite 4, Level 5, 1C Homebush Drive, Rhodes NSW 2138.


The types of personal information we collect and hold vary depending on your interaction with us. This may include:

* Name, address(es), telephone number(s), and other contact details;
* Email address(es);
* Payment information (such as credit card or bank details);
* Other personal information required to provide our services;
* Transaction details related to your use of our products, services, or benefits.

We may also collect information regarding your current or previous education and employment, student identification details, or how you finance your property. We automatically receive and record information from your browser when you interact with our services, such as your IP address, search queries, cookies, mobile device identification, and the listings or pages you visit.

If reasonable and practical, we collect personal information directly from you—for example, when you register an account, communicate with Teamlink staff, or complete an application via the Business Portal.

We may also collect information through:

* Our related bodies corporate;
* Business partners; and
* Third-party service providers.

We may obtain personal information from your representatives or publicly available sources. All personal information collected is reasonably necessary for us to provide services to you, maintain your relationship with us, respond to your enquiries, and send relevant communications.

If someone provides us with personal information about you that we did not request but could have collected directly, we will notify you unless doing so would breach an obligation of confidentiality. If we could not have lawfully collected it, we will de-identify or destroy the information.

We will not collect sensitive information (e.g. race, ethnic origin, political opinions, religious beliefs, union memberships, or health details) unless:

* You provide express consent and the information is reasonably necessary for our functions or activities;
* It is required or authorised under Australian law or by a court or tribunal; or
* It is necessary for legal claims.

If we are unable to collect required personal information, we may not be able to provide our services to you.


The Business Portal uses cookies to track user traffic patterns and improve your experience. A cookie is a small data file stored on your device. Cookies help identify pages visited and personalise your future visits. You can disable cookies in your browser settings, but some website features may not function without them.

We also collect access logs such as time, date, and page visited, for statistical and maintenance purposes.


We use third-party services such as Yahoo! and Google to analyse user behaviour on the Business Portal. These providers use cookies to collect anonymous traffic data and may use that data to improve their own services or show you targeted advertisements. Please refer to their respective privacy policies for details and opt-out options.


We may use your personal information to:

* Provide services you request or reasonably expect;
* Send information about developments, products, services, and offers;
* Contact you using the personal details you have provided.

We will not share your personal information with third parties unless permitted by this Policy or required by law. Where disclosure is necessary to provide our services, we will take reasonable steps to ensure those parties comply with privacy obligations.

Third parties we may disclose your personal information to include:

* Our related bodies corporate;
* Affiliates in other countries (see Section 8);
* Third-party service providers (e.g. trainers, auditors, banks);
* National regulators or accreditation bodies;
* Marketing and promotional consultants;
* Website hosts and professional advisers.

In the event of a data breach involving a third party, we will work cooperatively to protect the shared information.


We, our related entities, or third-party partners may send you information about products, services, or offers. You can opt out at any time by contacting us. However, we may still send you essential service-related communications. Please note, opt-out requests may take a few business days to process.


We take reasonable steps to ensure that your personal information is accurate, up-to-date, and relevant. If you believe the information we hold about you is incorrect, please contact us and we will correct it within a reasonable timeframe.


We only collect, store, use, or disclose personal information as outlined in this Privacy Policy unless required by law or necessary to protect legal rights or avoid harm.

The Business Portal may contain links to third-party websites (Linked Sites). We are not responsible for the content or privacy practices of those Linked Sites and encourage you to read their privacy policies before using them.


We may transfer your personal information to overseas entities in countries such as China, Korea, India, Indonesia, Japan, Malaysia, Singapore, Thailand, the Netherlands, the United Kingdom, other EU countries, Mexico, Canada, and the United States.


In many cases, this transfer is necessary to perform our services, respond to your requests, or carry out related contracts. By providing your personal information, you consent to such overseas transfers, acknowledging that privacy protections may differ from your country of residence. You may request that we not transfer your data overseas, but this may limit our ability to provide services to you.


By using the Business Portal, you consent to the collection, storage, use, and disclosure of your personal information in accordance with this Privacy Policy and as permitted by the Privacy Act.


We take reasonable steps to secure your personal information against misuse, loss, unauthorised access, and disclosure. This includes using secure systems, file storage, and secure socket layer (SSL) technology.

When your personal information is no longer needed (unless legally required to retain it), we will destroy or de-identify it in accordance with our retention policy.

We have procedures in place to investigate potential data breaches. If a breach involving your personal information occurs and requires notification, we will comply with the Privacy Act obligations.


We may update this Privacy Policy at any time. Please review it regularly to stay informed. Your continued use of the Business Portal after any changes signifies your consent to those changes.


You may request access to the personal information we hold about you by writing to:

Privacy Officer
Teamlink Pty Ltd
Suite 4, Level 5, 1C Homebush Drive
Rhodes NSW 2138
Email: info@teamlink.com.au

We will respond within a reasonable time. A reasonable fee may apply for access.

You may choose to remain anonymous or use a pseudonym when contacting us, unless it is impractical or we are legally required to verify your identity.